Refund policy

We offer a 7-day return policy. You have 7 days after receiving your item to request a return.

Minor issues
For minor issues (small defects, missing parts, etc.), we will issue a refund or send a replacement without requiring you to send the item back. Just contact us at dadaosouta@gmail.com with a description of the problem and, if possible, a photo.

Returning higher-value items
For higher-value items, or where we ask you to send the product back, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at dadaosouta@gmail.com. If your return is accepted and a physical return is required, we'll tell you the next steps and the address to send it to. Items sent back without first requesting a return will not be accepted.

Who pays for return shipping
If the return is due to our error (a defective item, damage in transit, or the wrong item was sent), we cover the cost of return shipping, or issue a refund without asking for the item back. If the return is for any other reason (change of mind, wrong size ordered, etc.), return shipping is the customer's responsibility.

You can always contact us for any return question at dadaosouta@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.
Sale items and gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received your return request and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since we approved your refund, please contact us at dadaosouta@gmail.com.